Returns & Refunds Policy

1. Cancelling before dispatch

If your order has not yet been dispatched, you may request cancellation for a full refund. Contact us as soon as possible with your order number. Once an order has entered dispatch, it may no longer be possible to cancel it before delivery.

2. Change-of-mind returns

You may request a return and refund within 14 days of delivery. Please contact us before sending an item back so that we can provide the appropriate return instructions. Any mandatory consumer cancellation or withdrawal rights that apply in your country remain unaffected.

For a change-of-mind return, the product should be returned in a condition that allows it to be inspected and, where reasonably possible, with its original accessories and packaging. You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary to inspect the product, where applicable law permits.

3. Return shipping costs

For a change-of-mind return, return postage is normally paid by the customer unless applicable law, the product listing or the specific order terms require otherwise.

4. Damaged, defective or incorrect items

If an item arrives damaged, defective or materially different from what you ordered, contact us with your order number and clear photos or other reasonable evidence of the issue. For an eligible claim, you may choose an appropriate remedy such as a replacement sent without an additional delivery charge, or another remedy required by applicable consumer law.

5. Refunds

Eligible refunds are returned to the original payment method. For returned goods, we may wait until the returned item is received and checked, or until acceptable proof of return is provided where required by applicable law. Payment-provider and bank processing times may vary after we issue the refund.

6. Items that may not be eligible for change-of-mind return

Where permitted by law, made-to-order, personalised or custom-developed products may be excluded from change-of-mind returns. This does not remove rights you may have if goods are faulty, damaged, misdescribed or otherwise non-conforming.

7. How to request a return or refund

Email zhangpingluo219@gmail.com with your order number, the item concerned and the reason for the request. Please do not send a parcel to the business address without first receiving return instructions, because the operational return address may differ.

8. Statutory rights

Nothing in this policy limits any mandatory consumer rights that cannot lawfully be excluded or restricted.